Refund policy

Last updated: January 2026

 

Returns

Due to hygiene and safety reasons, we do not accept returns on used or opened products, including nasal dilators and mouth tape.

If your item is unused, unopened, and in its original packaging, you may request a return within 14 days of delivery.

To request a return, please contact us at: howdy@snoozr.nz

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

 

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

 

Faulty or incorrect items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery and include:

• Your order number
• A photo of the item

We will arrange a replacement or refund at no additional cost.

 

Non-returnable items

• Used or opened products
• Items returned outside the stated timeframe
• Sale or promotional items (unless faulty)

 

Contact

For all refund or return enquiries, contact: howdy@snoozr.nz